Tiffani's Essential Analysis Model
This is a model for analyzing and understanding all aspects of the performance that needs improving using the basic six question words.
- Who: Who is the performer? What is their official primary job description, and how does the performance being analyzed fit into that description? Are you analyzing the right person for this performance?
- What: What is the performance being analyzed? How is it being done now? How should it be done? What is the PIP?
- Where: What is the environment in which this job should be performed? Are the necessary materials and resources available? Can they be improved?
- When: What time constraints are on this performance? Is it performed only in certain parts of the year, or year-round? Certain parts of the day, or all day? Are these times the optimal times to be performing this job? Is there a better time to do it? Is there enough time to do the job properly? Too much time?
- Why: Why is this performance being done? How does it fit into the organization or institutional missions?
- How: What are the options for improving performance?
Essential Analysis in Action - a Dog Walker
Who? |
We are analyzing a dog walker. Her primary job description is to come to my house, put my dog's leash on my dog with her collar, and walk her for 30 minutes. She also has to pick up her mess when she potties and throw it away in a baggy. The performance issue is that my dog is not doing her business on walks. |
What? |
We are analyzing her performance in walking my dog because we have been finding "business" in the house when we come home, which means she isn't doing her business on her walks. Currently, our walker takes our dog to the in-neighborhood nature trail and then out to the front entrance to the neighborhood and back. She takes approximately 20 minutes to do so right now, but she should be doing it slow enough that it takes at least 30 minutes to do the walk, and she should be allowing our dog to sniff as she pleases to get ready to do her business. The PIP, as calculated by Gilbert's Second Leisurely Theorem, is 1.5. |
Where? |
The dog walker should be taking our dog from our house to the nature trail, and then to the front entrance of the neighborhood. She needs my dog, a collar with tags, a leash, and a container of doggie bags, which are all supplied to her. An improvement upon the materials would be that we could provide a water bottle to her and a bowl for the dog on a hot day so that they both can have water. |
When? |
The walks should take at least 30 minutes each time, but she is doing it in 20 minutes. This signals to us that something on the walk is being skipped, or she is rushing my dog, which may cause her to not want to do her business as she is very particular about where she does it. She currently walks our dog at 12:00 p.m. every day, which is just after her usual lunchtime. It is possible that she might be eating later in the day now (she is a free-feeder), so we may need to analyze her eating habits as well. |
Why? |
Our dog walker walks our dog because my fiancé and I have to work for eight hours a day, and our dog is very small so it's not practical to ask her to try to hold it in that long, and it is unfair to leave her alone that long. We ask her to walk the path explained and for the time indicated because it has been proven in the past to satisfy our dog's potty and energy needs. |
How? |
There are several options we have based on the information in this model. We could work with our dog walker to figure out why she is cutting short walks and find a way to motivate her to walk the full 30 minutes; we could hire a new dog walker and re-train them on how we like our dog to be walked. If the dog walker is cutting walks short because it is hot and our dog is getting hot, we could provide water for both of them or add backyard playtime into the time with the dog walker so that she still has time to potty but in the shade (our yard is shaded at that time). If our dog appears to be potting later in the day, we may need to analyze her eating schedule and perhaps change the time of her daily walks. |
Essential Analysis Model example created by Tiffani Reardon.