Spitzer Model
Dean Spitzer explained, “it has been found that there are seven major factors that underlie human performance” (Spitzer, 1990). His seven factors are as follows:
His model was significant because it was one of the first in HPT to include feedback (which is an integral part of successful human performance improvement) and tools and resources, which help to ensure continued performance improvement.
- Expectations
- Capacity
- Knowledge and Skills
- Job/Task Design
- Incentives
- Feedback
- Tools and Resources
His model was significant because it was one of the first in HPT to include feedback (which is an integral part of successful human performance improvement) and tools and resources, which help to ensure continued performance improvement.