Three-Way Communication
Communication is important in the work environment. The responsibility for effective communication is between the originator and sender of the message, the receiver of the message and how the message is understood or if it is understood as intended.
Each message must use three-way communication beginning with (1) the sender who gets the attention of the receiver; (2) the receiver receiving the message and repeating it for clarification and verification that the message was understood as intended and (3) the sender acknowledges that the receiver heard and understood the message. here to edit.
Each message must use three-way communication beginning with (1) the sender who gets the attention of the receiver; (2) the receiver receiving the message and repeating it for clarification and verification that the message was understood as intended and (3) the sender acknowledges that the receiver heard and understood the message. here to edit.
When to use Three-Way Communication
This tools is used when verbal communication (face-to-face) is required. This tool is great when giving directions or work environmental warnings or cautions or limitations in the work environment or giving the status of equipment or procedure in the work environment. Other examples may apply as well.
Behaviors to avoid when using Three-Way Communication
Some behaviors that will prove unfavorable when using Three-Way Communications include:
- Using slang instead of appropriate work environmental-related terms
- Sender not taking responsibility to validate if what was said was correctly received
- Engaging in cross-talk; communicating when the receiver is engaged in another conversation
- Message not clearly stated due to environmental noise or not speaking loudly enough or poor enunciation
- Receiver not verifying understanding of the speaker or not asking questions
JOB AID
Employee _____________________________ Date of communication______________
Method |
Purpose |
Message Received |
Questions/recommendations |
Face-to-Face Verbal |
input information |
input information |
input information |
Observation |
input information |
input information |
input information |
Comments |